Customer Service Policies

Address Changes:
Please be aware that we will ship to the exact address given. If any of this information is incorrect we cannot ensure correct receipt of your parcel. Address corrections or changes will be attempted upon request (additional fees will occur). It is very important that this information is verified by you prior to submission into our system. Returns due to invalid, incorrect, or failed delivery addresses will be considered as returned and incur a 20% restocking fee as well as any applicable shipping charges.

Additions, Subtractions and Repacements:
Once your order is received into our system our staff will begin to process the transaction as quickly as possible. We will make our best efforts to correct standard orders once received yet we cannot guarantee that all corrections can be made. Once your order reaches the shipping department it will be considered as shipped and will not be changed after this point. Changes made after the order is shipped will be considered as a new transaction and processed separately with additional shipping charges.

Returns:
Shipping charges are not refundable. All returns will require a RMA number, please call or email customer service to acquire. Goods must be returned within 30 days of receipt. After 30 days, goods received back may be denied refund and/or given in store credit only. Damaged or incorrect orders must be reported within seven days of receipt. Lost packages and shipping claims must be reported by you to both roguecoffeeroasters.com and to the carrier used.

Wholesale:
We are proud to offer an extensive variety of the finest specialty roasted classic, certified organic, and certified fair trade coffees available. Our decades of roasting experience have resulted in unique blends and a line of single-origin coffees that are expertly roasted to bring out their finest qualities. We offer delivery of our fresh- roasted gourmet coffee to Rogue Valley area restaurants and coffee houses, and we ship orders daily to our loyal customer base across the country. If you are looking to carry a coffee whose name is built on tradition, quality, sustainability, and an unwillingness to compromise, you have come to the right place.

If you are an existing business looking to expand your customer base, opening a new business, or simply looking to take your office beyond the realm of pre-packaged bulk coffees, we are happy to assist you in any way we can. Feel free to contact us for a consultation and to receive our competitive wholesale price list.

Privacy Policy
WE DO NOT SELL, TRADE OR SHARE CUSTOMER INFORMATION OR MAIL LIST SUBSCRIBER INFORMATION WITH ANYONE ...EVER!
WHEN USING OUR SECURE ORDER FORM, ONLY THE INFORMATION YOU ENTER IS RETURNED TO US EXCLUSIVELY.